FAQs

1. How can I contact you?

You can contact us by email at souluxeindia@gmail.com or by phone at 8217012285. We are available to assist you during our business hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please contact us at souluxeindia@gmail.com to initiate the return process.

4. Can I return a product?

Yes, you can return a product within 30 days of receiving it. Please contact us at souluxeindia@gmail.com to start the return process. Please note that the item must be in its original condition and packaging.

5. How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Can I exchange a product?

Yes, you can exchange a product. The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item. Please contact us at souluxeindia@gmail.com to initiate the exchange process.

7. What if my item is defective or damaged?

If you receive a defective, damaged, or incorrect item, please contact us immediately at souluxeindia@gmail.com. We will evaluate the issue and make it right by providing a replacement or refund.

8. Can I return personalized or custom-made items?

Unfortunately, we do not accept returns for personalized or custom-made items. These items are specially made for you and cannot be resold. Please make sure to double-check all customization details before placing your order.

9. Do you offer returns on sale items or gift cards?

No, we do not accept returns on sale items or gift cards. All sales of discounted items and gift cards are final.

10. Can I cancel or return my order within the European Union?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please note that the item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will need to provide the receipt or proof of purchase.