Shipping Policy

At Souluxe, we strive to provide our customers with a seamless shopping experience, including fast and reliable shipping. Please take a moment to review our shipping policy to understand how we process and deliver your orders.

Processing Time:

Once you place an order with us, our team works diligently to process and prepare your items for shipment. Our processing time typically takes 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time:

We understand that receiving your order in a timely manner is important to you. Our shipping time varies depending on your location and the shipping method you choose at checkout. On average, our customers receive their orders within 2-25 business days.

Shipping Methods:

We offer a variety of shipping methods to cater to your needs. During the checkout process, you can select the shipping method that best suits your preferences. Our available shipping methods include standard shipping, expedited shipping, and express shipping. Please note that additional fees may apply for expedited or express shipping.

Tracking Your Order:

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow up to 48 hours for the tracking information to be updated in the system.

Shipping Restrictions:

While we strive to deliver our products to customers worldwide, there may be certain locations that we are unable to ship to due to legal restrictions or logistical limitations. If you are unable to select your country during the checkout process, please contact our customer support team for further assistance.

Customs and Duties:

For international orders, please note that customs and duties may be applicable depending on your country's regulations. These fees are the responsibility of the customer and are not included in the order total. We recommend contacting your local customs office for more information on potential fees.

Shipping Delays:

While we strive to deliver your order within the estimated timeframe, please note that unforeseen circumstances such as weather conditions, customs delays, or logistical issues may cause delays. We appreciate your understanding and patience in such situations.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with Souluxe is exceptional.